The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains.
The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains.
The purpose of this article is to investigate the nature of the humanitarian aid supply chain and discuss the extent to which certain business supply chain concepts, particularly supply chain agility, are relevant to humanitarian aid.