Gaya APA

Kaufman, R. (2012). Uplifting Service : The Proven Path To Delighting Your Customers, Colleagues, and Everyone Else You Meet . Singapore: Ron Kaufman Pte Ltd..

Gaya MLA

Kaufman, Ron. "Uplifting Service : The Proven Path To Delighting Your Customers, Colleagues, and Everyone Else You Meet". Singapore: Ron Kaufman Pte Ltd., 2012. Book.