Gaya APA

Bernoff, J., Schadler, T. (2010). Empowered : unleash your employees, energize your customers, and transform your business . United States of America: Harvard Business Press.

Gaya MLA

Bernoff, Josh., Schadler, Ted. "Empowered : unleash your employees, energize your customers, and transform your business". United States of America: Harvard Business Press, 2010. .