Gaya APA

Leman, I. (2013). Measuring customer satisfaction on the container terminal service at Palembang Port in Indonesia based on servqual model . Jakarta: Indonesia Port Corporation II.

Gaya MLA

Leman, Ilham. "Measuring customer satisfaction on the container terminal service at Palembang Port in Indonesia based on servqual model". Jakarta: Indonesia Port Corporation II, 2013. .