Analysis of Container Terminal Performance Benchmarking: A Case Study in Indonesia Port Corporation (Confidential)
With an archipelago characteristic, maritime transport plays important role in Indonesia for the national cargo distribution, mostly for handling the containerized cargo. Subsequently, performance of the container port will indirectly affect to the total logistics cost. The need to monitor and evaluate the operating performance is important in maintaining the service level. Thus, the terminal efficiency became the key factor that could not be separated when measuring performance level of a port, both in technical or financial perspective. This research focuses on how the technical efficiency is evaluated through the most useful non-parametric method called Data Envelopment Analysis (DEA). A case study is taken from the five container terminals in Indonesia Port Corporation (IPC) during 2010 to 2013. It is the period where the new equipment was installed and fully operated in order to improve the operational performance and increase the throughput. A before after scenario was developed by combining qualitative and quantitative analysis to find out the impact of the installation of the new container handling equipment toward the performance level in each terminal. The result shows that some of the terminals were determined as inefficient after the new equipment installed. It is probably caused by the increasing of productivity that was not as high as the number of given equipment and facilities. However, instead of the low efficiency score indicates that the utilization of the available equipment still not fully optimize yet, generally all of the performance indicators show major improvement. Therefore, other factors such as port characteristics and market competition are also became essential factors to be considered by IPC Management in formulating future strategy for each terminal.