Gaya APA

Chao, S., Chen, B. (2015). Effects of switching costs on customer loyalty in the liner shipping industry (Vol. 17, 3). United Kingdom: Palgrave Macmillan.

Gaya MLA

Chao, Shih-Liang., Chen, Bo-Chuan. "Effects of switching costs on customer loyalty in the liner shipping industry". Vol. 17, 3 United Kingdom: Palgrave Macmillan, 2015. Article.