Gaya APA

Chao, S., Chen, B. (2014). Effects of switching costs on customer loyalty in the liner shipping industry . Taiwan: Macmillan Publishers Ltd.

Gaya MLA

Chao, Shih-Liang., Chen, Bo-Chuan. "Effects of switching costs on customer loyalty in the liner shipping industry". Taiwan: Macmillan Publishers Ltd, 2014. Article.