Gaya APA

ROTH, A, V., MENOR, L, J. (2003). Insights into service operations management : a research agenda (Vol. 12, No. 2, Summer 2003). USA: Production and Operations Management Society.

Gaya MLA

ROTH, ALEDA, V.., MENOR, LARRY, J.. "Insights into service operations management : a research agenda". Vol. 12, No. 2, Summer 2003 USA: Production and Operations Management Society, 2003. Article.