Gaya APA

Joshi, A. et al (2009). Effects of organizational and serviceperson orientation on customer loyalty (Vol. 47 No. 10, 2009 pp. 1489-1513). Canada: Emerald Insight.

Gaya MLA

Joshi, Ashwin. et al. "Effects of organizational and serviceperson orientation on customer loyalty". Vol. 47 No. 10, 2009 pp. 1489-1513 Canada: Emerald Insight, 2009. Article.