Gaya APA

Nordström, B. et al (2015). Customer orientation in a Swedish county council (Vol. 8 No. 1, 2016 pp. 2-16). Sweden: Emerald Insight.

Gaya MLA

Nordström, Birgitta. et al. "Customer orientation in a Swedish county council". Vol. 8 No. 1, 2016 pp. 2-16 Sweden: Emerald Insight, 2015. Article.