Gaya APA

Kim, B, (. et al (2013). Explaining why employee-customer orientation influences customers’ perceptions of the service encounter (Vol. 24 No. 4, 2013 pp. 382-400). USA: Emerald Insight.

Gaya MLA

Kim, BeomCheol, (Peter). et al. "Explaining why employee-customer orientation influences customers’ perceptions of the service encounter". Vol. 24 No. 4, 2013 pp. 382-400 USA: Emerald Insight, 2013. Article.