Gaya APA

Chan, C, C, Y. et al (2006). A knowledge-based service automation system for service logistics (Vol. 17 No. 6, 2006). China: Emerald.

Gaya MLA

Chan, C.F., Cheung,, Y.L.. et al. "A knowledge-based service automation system for service logistics". Vol. 17 No. 6, 2006 China: Emerald, 2006. Article.