Gaya APA

Zhang, Q. et al (2005). Logistics flexibility and its impact on customer satisfaction (Vol. 16 No. 1, 2005). USA: Emerald.

Gaya MLA

Zhang, Qingyu. et al. "Logistics flexibility and its impact on customer satisfaction". Vol. 16 No. 1, 2005 USA: Emerald, 2005. Article.