Gaya APA

Saura, I, G. et al (2008). Logistics service quality: a new way to loyalty (Vol. 108 No. 5, 2008). Spain: Emerald Insight.

Gaya MLA

Saura, Irene, Gil. et al. "Logistics service quality: a new way to loyalty". Vol. 108 No. 5, 2008 Spain: Emerald Insight, 2008. Article.