Gaya APA

Xing, Y., Grant, D, B. (2006). Developing a framework for measuring physical distribution service quality of multichannel and “pure player” internet retailers (Vol. 34 No. 4/5, 2006). United Kingdom: Emerald Insight.

Gaya MLA

Xing, Yuan., Grant, David, B.. "Developing a framework for measuring physical distribution service quality of multichannel and “pure player” internet retailers". Vol. 34 No. 4/5, 2006 United Kingdom: Emerald Insight, 2006. Article.