Gaya APA

Smith, R, J., Eroglu, C. (2009). Assessing consumer attitudes toward off-site customer service contact methods (Vol. 20 No. 2, 2009). USA: Emerald.

Gaya MLA

Smith, Ronn, J.., Eroglu, Cuneyt. "Assessing consumer attitudes toward off-site customer service contact methods". Vol. 20 No. 2, 2009 USA: Emerald, 2009. Article.