Gaya APA

Mentzer, J, T. et al (1997). Application of the means-end value hierarchy model to understanding logistics service value (Vol. 27 No. 9/10, 1997). USA: Emerald Insight.

Gaya MLA

Mentzer, John, T.. et al. "Application of the means-end value hierarchy model to understanding logistics service value". Vol. 27 No. 9/10, 1997 USA: Emerald Insight, 1997. Article.