Gaya APA

Jr, J, V, S. (2014). Reliability-based analysis of service recovery (Vol. 21 No. 1, 2004 pp. 11-31). United Kingdom: Emerald Insight.

Gaya MLA

Jr, Jacob, V., Simons. "Reliability-based analysis of service recovery". Vol. 21 No. 1, 2004 pp. 11-31 United Kingdom: Emerald Insight, 2014. Article.