Gaya APA

Kearney, A. (1994). Achieving customer satisfaction through logistics excellence (Vol. 4 Issue: 2, pp.47-50). London: Emerald Insight.

Gaya MLA

Kearney, A.T.. "Achieving customer satisfaction through logistics excellence". Vol. 4 Issue: 2, pp.47-50 London: Emerald Insight, 1994. Article.