Gaya APA

Lee, Y. et al (2009). An integration of kano’s model and exit-voice theory: a case study (Vol. 10, No. 2). Taiwan: Emerald Insight.

Gaya MLA

Lee, Yu-Cheng. et al. "An integration of kano’s model and exit-voice theory: a case study". Vol. 10, No. 2 Taiwan: Emerald Insight, 2009. Article.