Gaya APA

Martınez-Ruiz, M, P. et al (2011). Assessing the maximum level of customer satisfaction in grocery stores: A comparison between Spain and the USA (Vol. 39 No. 7, 2011 pp. 504-521). USA: Emerald Insight.

Gaya MLA

Martınez-Ruiz, Marıa, Pilar. et al. "Assessing the maximum level of customer satisfaction in grocery stores: A comparison between Spain and the USA". Vol. 39 No. 7, 2011 pp. 504-521 USA: Emerald Insight, 2011. Article.