Gaya APA

Heskett1, J, L. (1994). Controlling customer logistics service (Vol. 24 No. 4, 1994, pp. 4-10). United Kingdom: Emerald Insight.

Gaya MLA

Heskett1, James, L.. "Controlling customer logistics service". Vol. 24 No. 4, 1994, pp. 4-10 United Kingdom: Emerald Insight, 1994. Article.