Gaya APA

Tucker, F, G. (1993). Creative customer service management (Vol. 24 No. 4, 1994, pp. 32-40). United Kingdom: Emerald Insight.

Gaya MLA

Tucker, Frances, Gaither. "Creative customer service management". Vol. 24 No. 4, 1994, pp. 32-40 United Kingdom: Emerald Insight, 1993. Article.