Gaya APA

Walters, D. (2008). Demand chain management+response management=increased customer satisfaction (Vol. 38 No. 9, 2008 pp. 699-725). Australia: Emerald Insight.

Gaya MLA

Walters, David. "Demand chain management+response management=increased customer satisfaction". Vol. 38 No. 9, 2008 pp. 699-725 Australia: Emerald Insight, 2008. Article.