Gaya APA

Bijmolt, T, H. et al (2014). Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet (Vol. 24 No. 5, 2014 pp. 608-628). Netherlands: Emerald Insight.

Gaya MLA

Bijmolt, Tammo, H.A.. et al. "Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet". Vol. 24 No. 5, 2014 pp. 608-628 Netherlands: Emerald Insight, 2014. Article.