Gaya APA

Tinnilä, M. et al (2002). Measuring delivery process performance (Vol. 11 Issue: 1, pp.75-88). Taiwan: Emerald Insight.

Gaya MLA

Tinnilä, Markku. et al. "Measuring delivery process performance". Vol. 11 Issue: 1, pp.75-88 Taiwan: Emerald Insight, 2002. Article.