Gaya APA

Williams, Z. et al (2010). Owner operators: employing a segmentation approach to improve retention (Vol. 21 No. 2, 2010 pp. 207-229). USA: Emerald Insight.

Gaya MLA

Williams, Zachary. et al. "Owner operators: employing a segmentation approach to improve retention". Vol. 21 No. 2, 2010 pp. 207-229 USA: Emerald Insight, 2010. Article.