Gaya APA

Narayan, B. et al (2008). Scales to measure and benchmark service quality in tourism industry: A second-order factor approach (Vol. 15 No. 4, 2008 pp. 469-493). India: Emerald Insight.

Gaya MLA

Narayan, Bindu. et al. "Scales to measure and benchmark service quality in tourism industry: A second-order factor approach". Vol. 15 No. 4, 2008 pp. 469-493 India: Emerald Insight, 2008. Article.