Gaya APA

Frankel, R. et al (2007). The returns management process in supply chain strategy (Vol. 37 No. 7, 2007 pp. 568-592). USA: Emerald Insight.

Gaya MLA

Frankel, Robert. et al. "The returns management process in supply chain strategy". Vol. 37 No. 7, 2007 pp. 568-592 USA: Emerald Insight, 2007. Article.