Gaya APA

Sheen, G. et al (2013). Using LSS to improve the efficiency and quality of a refund process in a logistics center (Vol. 4 Issue: 4, pp.409-424). China: Emerald Insight.

Gaya MLA

Sheen, Gwo-Ji. et al. "Using LSS to improve the efficiency and quality of a refund process in a logistics center". Vol. 4 Issue: 4, pp.409-424 China: Emerald Insight, 2013. Article.