Gaya APA

Ratliff, R, L. et al (1998). Business process control for the twenty-first century (13/2 [1998] 101–106). USA: MCB University Press ..

Gaya MLA

Ratliff, Richard, L.. et al. "Business process control for the twenty-first century". 13/2 [1998] 101–106 USA: MCB University Press ., 1998. Article.