Gaya APA

Armistead, C. (1996). Principles of business process management (Vol. 6 Issue: 6, pp. 48-52). United Kingdom: MCB University Press ..

Gaya MLA

Armistead, Colin. "Principles of business process management". Vol. 6 Issue: 6, pp. 48-52 United Kingdom: MCB University Press ., 1996. Article.