Gaya APA

Cuadrado, M. et al (2004). Benchmarking the port services: a customer oriented proposal (Vol. 11 No. 3, 2004 pp. 320-330). : Emerald Insight.

Gaya MLA

Cuadrado, Manuel. et al. "Benchmarking the port services: a customer oriented proposal". Vol. 11 No. 3, 2004 pp. 320-330 : Emerald Insight, 2004. Article.