Gaya APA

Johnson, J. et al (1997). The difference between elderly consumers’ satisfaction levels and retail sales personnel’s perceptions (Volume 25 · Number 4 · 1997 · pp. 126–137). United States of America: Emerald Insight.

Gaya MLA

Johnson, Julie. et al. "The difference between elderly consumers’ satisfaction levels and retail sales personnel’s perceptions". Volume 25 · Number 4 · 1997 · pp. 126–137 United States of America: Emerald Insight, 1997. Article.