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Article

Port e-Transformation, customer satisfaction and competitiveness

Sang-Yoon Lee - Nama Orang; JOSE L. TONGZON - Nama Orang; Yonghee Kim - Nama Orang;

e-Transformation in container ports means port organization-wide innovative transformation encompassing internal and external value chains based on information and communication technology. There is a considerable theoretical literature on the impact of e-Transformation on business performance, but there is very little empirical study on its effectiveness in ports. The objective of this paper is to empirically investigate how e-Transformation in container port management can influence customer satisfaction and port competitiveness. The findings reveal that e-Transformation in container ports can affect customer satisfaction and port competitiveness through e-Workplace, customer relationship management and security, implying that container ports should make every effort to focus on e-transformation in these critical areas. Due to limited empirical studies in this area, the findings have provided an empirical support for the importance of e-Transformation in container terminal management and shed more light on how e-Transformation can affect customer satisfaction and port competitiveness


Ketersediaan
#
IPC Corporate University Library ATC LO LEE p
ATC1803055
Tersedia
Informasi Detail
Judul Seri
Maritime Policy & Management The flagship journal of international shipping and port research
No. Panggil
ATC LO LEE p
Penerbit
Korea : Routledge., 2015
Deskripsi Fisik
15 p.
Bahasa
English
ISBN/ISSN
1464-5254
Klasifikasi
LO
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
2015
Subjek
Port Management
Competitiveness
e-Transformation
structural equation modelling (SEM)
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Sang-Yoon Lee
Versi lain/terkait
JudulEdisiBahasa
Unctad Trainfortrade Port training Proramme English-Speaking network "Modern Port Management"en
Information technology is an enabling factor affecting supply chain performance in Indian SMEs: a structural equation modelling approachVol. 11 Issue: 1, pp.269-287en
Lampiran Berkas
  • Port e-Transformation, customer satisfaction and competitiveness
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Tentang Kami

PT Pendidikan Maritim dan Logistik Indonesia (PMLI) berdiri pada 10 Juli 2013, berdasarkan Akta Pendirian No. 26 Tanggal 10 Juli 2013 dan Akta Kementerian Hukum dan Hak Asasi Manusia No. AHU-45955.AH.01.01 tahun 2013.

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