Gaya APA

Venkataraman, S, K, D, C, S. (2012). Achieving customer service excellence using Lean Pull Replenishment (International Journal of Productivity and Performa). USA: Emerald Insight.

Gaya MLA

Venkataraman, Sameer, Kumar, David, Choe, Shiv. "Achieving customer service excellence using Lean Pull Replenishment". International Journal of Productivity and Performa USA: Emerald Insight, 2012. Article.