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Article

Achieving customer service excellence using Lean Pull Replenishment

Sameer Kumar David Choe Shiv Venkataraman - Nama Orang;

Abstract
Purpose – The purpose of this study is to highlight a key strategic initiative within the former ADC Company (now part of TE Connectivity) called “Lean Pull Replenishment”, designed and implemented
to achieve Six Sigma customer service excellence. This case study would also help facilitate problem-based learning pedagogy. Design/methodology/approach – The study showcases implementation of the Lean Pull Replenishment approach using the define, measure, analyze, improve and control (DMAIC) framework. Key input variables were analyzed that contributed to historically inconsistent and unsatisfactory customer delivery performance. Analysis resulted in improving the allocative efficiency of critical input variables through pilot programs on strategic value streams by deploying dozens of kaizen events, and sustaining the gains through leveraging best practices and effective change management principles.


Ketersediaan
#
IPC Corporate University Library ATC PO SAM a
ATC16007468
Tersedia
Informasi Detail
Judul Seri
Achieving customer service excellence using Lean Pull Replenishment
No. Panggil
ATC PO SAM a
Penerbit
USA : Emerald Insight., 2012
Deskripsi Fisik
27 halaman
Bahasa
English
ISBN/ISSN
-
Klasifikasi
ATC
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
International Journal of Productivity and Performa
Subjek
Wealth Management
Management Communication
Manajemen Konsumen
Info Detail Spesifik
27 halaman
Pernyataan Tanggungjawab
Sameer Kumar David Choe Shiv Venkataraman
Versi lain/terkait
JudulEdisiBahasa
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Global logistics : new directions in supply chain managementFifth Ed.en
Lampiran Berkas
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PT Pendidikan Maritim dan Logistik Indonesia (PMLI) berdiri pada 10 Juli 2013, berdasarkan Akta Pendirian No. 26 Tanggal 10 Juli 2013 dan Akta Kementerian Hukum dan Hak Asasi Manusia No. AHU-45955.AH.01.01 tahun 2013.

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