Gaya APA

Vaerenbergh, Y, V. et al (2013). Customer intentions to invoke service guarantees Do excellence in service recovery, type of guarantee and cultural orientation matter? (Managing Service Quality: An International Journal). Belgium: Emerald Insight.

Gaya MLA

Vaerenbergh, Yves, Van. et al. "Customer intentions to invoke service guarantees Do excellence in service recovery, type of guarantee and cultural orientation matter?". Managing Service Quality: An International Journal Belgium: Emerald Insight, 2013. Article.