Gaya APA

Grimm, C, M., Emerson, C, J. (1996). Logistics and Marketing Components of Customer Service: An Empirical Test of The Mentzer, Gomes and Krapfel Model (Vol. 26 Iss 8 pp). United States of America: Emerald Insight.

Gaya MLA

Grimm, Curtis, M.., Emerson, Carol, J.. "Logistics and Marketing Components of Customer Service: An Empirical Test of The Mentzer, Gomes and Krapfel Model". Vol. 26 Iss 8 pp United States of America: Emerald Insight, 1996. Article.