Gaya APA

Kersten, W., Koch, J. (2010). The effect of quality management on the service quality and business success of logistics service providers (Vol. 27 No. 2, 2010). United Kingdom: Emerald.

Gaya MLA

Kersten, Wolfgang., Koch, Jan. "The effect of quality management on the service quality and business success of logistics service providers". Vol. 27 No. 2, 2010 United Kingdom: Emerald, 2010. Article.