Gaya APA

Xing, Y. et al (2010). Physical distribution service quality in online retailing (Vol. 40 No. 5, 2010). United Kingdom: Emerald.

Gaya MLA

Xing, Yuan. et al. "Physical distribution service quality in online retailing". Vol. 40 No. 5, 2010 United Kingdom: Emerald, 2010. Article.