Gaya APA

Smith, A, D. (2005). Reverse logistics programs: gauging their effects on CRM and online behavior (Vol. 35 No. 3, 2005). USA: Emerald.

Gaya MLA

Smith, Alan, D.. "Reverse logistics programs: gauging their effects on CRM and online behavior". Vol. 35 No. 3, 2005 USA: Emerald, 2005. Article.