Gaya APA

Grant, D, B., Xing, Y. (2006). Developing a framework for measuring physical distribution service quality of multichannel and “pure player” internet retailers (Vol. 34 No. 4/5, 2006). United Kingdom: Emerald Insight.

Gaya MLA

Grant, David, B.., Xing, Yuan. "Developing a framework for measuring physical distribution service quality of multichannel and “pure player” internet retailers". Vol. 34 No. 4/5, 2006 United Kingdom: Emerald Insight, 2006. Article.