Gaya APA

Tinnilä, M., Vepsäläinen, A, P. (1995). A model for strategic repositioning of service processes (Vol. 6 No. 4, 1995, pp. 57-80.). Finlandia: Emerald.

Gaya MLA

Tinnilä, Markku., Vepsäläinen, Ari, P.J.. "A model for strategic repositioning of service processes". Vol. 6 No. 4, 1995, pp. 57-80. Finlandia: Emerald, 1995. Article.