Gaya APA

Standop, D., Grunwald, G. (2009). How to solve product-harm crises in retailing?: Empirical insights from service recovery and negative publicity research (Vol. 37 No. 11, 2009 pp. 915-932). Germany: Emerald Insight.

Gaya MLA

Standop, Dirk., Grunwald, Guido. "How to solve product-harm crises in retailing?: Empirical insights from service recovery and negative publicity research". Vol. 37 No. 11, 2009 pp. 915-932 Germany: Emerald Insight, 2009. Article.