Gaya APA

Kumar, S., Petersen, P. (2006). Impact of e-commerce in lowering operational costs and raising customer satisfaction (Vol. 17 No. 3, 2006 pp. 283-302). USA: Emerald Insight.

Gaya MLA

Kumar, Sameer., Petersen, Palo. "Impact of e-commerce in lowering operational costs and raising customer satisfaction". Vol. 17 No. 3, 2006 pp. 283-302 USA: Emerald Insight, 2006. Article.