Gaya APA

Guerreiro, R. et al (2008). Cost-to-serve measurement and customer profitability analysis (Vol. 19 No. 3, 2008 pp. 389-407). brazil: Emerald Insight.

Gaya MLA

Guerreiro, Reinaldo. et al. "Cost-to-serve measurement and customer profitability analysis". Vol. 19 No. 3, 2008 pp. 389-407 brazil: Emerald Insight, 2008. Article.