Gaya APA

Bookbinder, J, H., Lynch, M, E. (1997). Customer service in physical distribution: a utility-function approach (Vol. 27 No. 9/10, 1997, pp. 540-558). Canada: Emerald Insight.

Gaya MLA

Bookbinder, James, H.., Lynch, Maureen, E.. "Customer service in physical distribution: a utility-function approach". Vol. 27 No. 9/10, 1997, pp. 540-558 Canada: Emerald Insight, 1997. Article.