Gaya APA

Johnson, C, J. et al (2007). Customer service in the Baltic region: an exploratory analysis (Vol. 18 No. 2, 2007 pp. 157-173). Latvia: Emerald Insight.

Gaya MLA

Johnson, Carol, J.. et al. "Customer service in the Baltic region: an exploratory analysis". Vol. 18 No. 2, 2007 pp. 157-173 Latvia: Emerald Insight, 2007. Article.