Gaya APA

Keller, S, B. et al (2005). Internal service quality: Determinants of distribution center performance (Vol. 35 No. 3, 2005 pp. 161-176). USA: Emerald Insight.

Gaya MLA

Keller, Scott, B.. et al. "Internal service quality: Determinants of distribution center performance". Vol. 35 No. 3, 2005 pp. 161-176 USA: Emerald Insight, 2005. Article.